Return & Refund Policy

 

Last Updated: 01/01/2026

 

1. General Policy

 

Because all products are custom-printed on demand, each item is made to order and cannot be restocked like regular retail merchandise. For this reason:

• We do not accept returns or exchanges for reasons such as ordering the wrong size, color, changing your mind, or simply not liking the product.

• Returns for buyer preference are not supported due to the custom nature of print-on-demand products.
   

2. Eligibility for Refunds or Replacements

 

We want you to be happy with your purchase. If your item arrives damaged, defective, or with a clear manufacturing error, you may be eligible for a replacement or a refund under our policy. To qualify:

• The issue must be reported to us within 30 days of delivery (based on carrier tracking).

• You must provide clear photographic evidence showing the damage, defect, or error.

• Products must not be used or washed-damaged after delivery.
   

Examples of acceptable issues include:

• Items with visible printing defects or incorrect graphics.

• Products that arrive physically damaged (e.g., cracked, torn, broken).

• Wrong item received compared to what was ordered.
   

3. How to Request a Refund or Replacement

 

To request a refund or replacement:

1. Contact us at info@cirqueofbene.com within 30 days of delivery with:

   • Your order number

   • A brief description of the issue

   • Photos clearly showing the defect or damage
      

2. We will review your submission and may contact you for further details.

 

4. Refund Process

 

• Any refund approved through will be credited back to your original payment method, depending on the process.

• We will refund you directly once your request is approved.

• Shipping costs are non-refundable, unless your item was defective or incorrectly fulfilled.
   

5. Items Not Eligible for Refunds

 

Refunds will not be granted for:

• Change of mind, wrong size chosen, or incorrect color selected.

• Items ordered in error.

• Minor variations in print placement or color that are within normal production tolerances.
   

6. Shipping Issues

 

If tracking shows an item as delivered, but you never received it:

• Contact the carrier first to verify delivery.

• If the carrier confirms the item is lost or undelivered, contact us, and we will work with you to resolve the issue.
   

7. Contact & Support

 

If you have any questions about returns or refunds:
Email: info@cirqueofbene.com.

 

 

 

Return & Refund Policy – FAQs

 

Can I return or exchange an item if I ordered the wrong size or color?

Because our products are custom-made to order, we are unable to accept returns or exchanges for incorrect sizes, colors, or changes of mind. Please review size charts and product details carefully before placing your order.

 

 

 

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or with a manufacturing error, you may be eligible for a free replacement or refund. Please contact us within 30 days of delivery with your order number and clear photos of the issue.

 

 

 

What counts as a manufacturing defect?

Manufacturing defects may include:

• Incorrect or missing design

• Poor print quality

• Cracks, tears, or physical damage upon arrival

• Receiving the wrong item entirely
   

Minor variations in color or print placement are considered normal and are not classified as defects.

 

 

 

Do I need to return the damaged item?

In most cases, no return is required. We typically process refunds or replacements based solely on photo evidence.

 

 

 

How long does it take to receive a replacement or refund?

Once your claim is approved:

• Replacements are usually processed within a few business days and shipped as soon as possible.
   

• Refunds are issued after Cirque of Bene confirms the claim. Processing times may vary depending on your payment provider.
   

 

Are shipping costs refundable?

Shipping costs are non-refundable, except in cases where the item arrived damaged, defective, or incorrect due to a fulfillment error.

 

 

 

What if my order says “delivered” but I didn’t receive it?

If tracking shows your order as delivered:

1. Check with neighbors or your local carrier.

2. Contact the carrier directly to confirm delivery.

3. If the carrier confirms the package was lost, contact us, and we’ll help resolve the issue.
    

 

 

How do I contact customer support?

If you need help with an order or have questions about this policy, contact us at:
info@cirqueofbene.com.